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Bhoomi & Beyond

Returns & refunds

Fair, direct, no runaround

We stand behind every batch we dispatch. If something arrives damaged or defective, we make it right — here is exactly how.

  • 7-day window
  • 5–7 day refunds
  • Consumer Protection Act 2019

At a glance

Key policy terms

The essentials — read this if you're short on time.

  • 7-day return window

    You have 7 days from the date of delivery to report a product that arrived damaged, defective, or materially different from what was ordered. Reports outside this window cannot be processed.

  • Eligible items only

    Returns are accepted for products that are sealed and intact, or for opened products that are demonstrably defective (mould, off-smell, foreign matter). We cannot accept returns for products where packaging has been opened and the product is otherwise in normal condition — these are perishable food items.

  • Refund timeline

    Once we approve your return, the refund is issued within 5–7 business days to the original payment method. Card and UPI refunds depend on your bank's processing time and may take an additional 2–3 days to appear in your account.

  • No exchange programme

    We do not operate product exchanges. If your item qualifies for a return, we will issue a refund and you can place a fresh order.

Step by step

How to initiate a return

Email us — that is the only step. We do not require you to navigate a portal or speak to a bot.

  1. 01

    Email us within 7 days

    Send an email to hello@bhoomiandbeyond.com with the subject line “Return Request — [your order number]”. The clock starts from your delivery date.

  2. 02

    Include your order number and a photo

    Attach a clear photograph showing the damage or defect, alongside your order number (found in your confirmation email or account). This is what we need to assess the claim — no other documentation is required.

  3. 03

    We confirm within 2 business days

    We will review the photo and order details and reply with our decision. If approved, we will confirm the refund amount and the payment method it will be returned to.

  4. 04

    Refund processed in 5–7 business days

    We initiate the refund via Razorpay on the day we confirm approval. Your bank or payment provider then processes it — this takes 2–5 additional business days depending on your bank.

Exclusions

Items we cannot accept back

Because we sell food products, we have to be precise about what constitutes a valid return.

  • Opened perishables in normal condition

    If a pouch has been opened and the product inside is undamaged and within its shelf life, we cannot accept a return. This applies to all dehydrated fruits, powders, and snacks. Opened packaging breaks the food-safety seal.

  • Change of mind

    We do not accept returns because a product was not to your taste or you ordered the wrong item. We recommend reading product descriptions carefully before ordering — all products list flavour profile, texture, and common uses.

  • Items reported after 7 days

    We are unable to process claims raised more than 7 days after the delivery date. We cannot verify the condition of a product or correlate it to a specific dispatch after this window.

  • Damage caused after delivery

    Returns are not accepted for products damaged after delivery — for example, due to improper storage, exposure to moisture, or accidental damage.

Logistics

Shipping cost responsibility

Who pays for return shipping depends on why the return is happening.

  • Defective or damaged product

    If the product arrived damaged or is demonstrably defective, Bhoomi & Beyond bears the return shipping cost. We will either arrange a pickup or reimburse the courier fee (up to ₹100) upon receipt of the returned item.

  • Wrong item dispatched

    If we dispatched an item different from what you ordered, we cover return shipping in full and re-dispatch the correct item at no additional charge.

  • All other cases

    For returns not arising from our error or a product defect, the customer is responsible for return shipping costs. In practice, most valid returns involve defective goods, so this scenario is rare.

Legal grounding

Your statutory rights

This policy operates within the framework of the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020.

Under the Consumer Protection (E-Commerce) Rules 2020, every e-commerce entity is required to display a clear return and refund policy. Our 7-day return window for defective goods meets this requirement. Your rights under Section 2(9) of the Consumer Protection Act 2019 — including the right to a refund for defective goods — are not affected or limited by anything written here.

If your concern is not resolved to your satisfaction after contacting us, you may raise a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state Consumer Disputes Redressal Commission.

Contact for returns

Email: hello@bhoomiandbeyond.com — use subject line “Return Request — [order number]”. We respond within 2 business days.

This policy was last reviewed in June 2026.

Something went wrong with your order

Email us with your order number and a photo. We will sort it out directly.

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